Delete your ROIS Movers account

Delete your account in the app

Open the ROIS Movers app and sign in.
Go to Profile > Settings.
Tap Delete Account and confirm.
If you have not signed in recently, the app asks you to sign in again first.

If you have a move that is not finished, cancel it or wait until it is completed, then delete your account. Deleting your account cannot be undone.

If you signed in with Apple, you can also stop using Sign in with Apple for ROIS Movers in your Apple Account settings.

Ask us by email (no app needed)

You do not need the app to delete your account. Email admin@rois.co.za with the subject Delete my account. Send it from the email address on your account. If you signed in with Apple and chose Hide My Email, or no longer use that address, tell us the name and phone number on your account and a booking reference if you have one. We may ask you to confirm the request. We will delete your account within 30 days and tell you when it is done.

What we delete

Your sign-in account.
Your profile: name, email address and cell number (your name and email stay in the accounting record below).
Your moves as listed in the app, with their chat messages and ratings, and your payment history in the app.
Your settings and saved addresses, saved routes and saved quotes.
Your referral code and your push notification token.

What we keep, and for how long

An accounting record, for 5 years. If you made bookings or payments, we keep your name, email address, job reference numbers, dates, amounts, payment method and payment results, because tax and accounting law requires it. It is deleted automatically 5 years after you delete your account.
Booking records. A separate record of each booking (addresses, map coordinates, contact people, instructions, items and move time) and the payment, refund and discount records linked to it are not yet removed automatically. To have them removed, say so in your email or send us one after deleting in the app. We will remove them, except what the law requires us to keep.
Referral, payment, alert and deletion records. Referral records, payment alerts for our staff, records of the EFT payments we receive and a record that your account was deleted are kept with no end date. They hold your account ID (a random code), references and amounts, not your contact details. An EFT reference is copied from our bank statement, so it may include the payer's name. A record of any notification our staff sent to you directly is also kept.
Copies of emails. Copies of booking emails sent to our staff (your name, email, phone number, addresses, items and prices) and your own emails to us stay in our staff mailbox. Ask in your email and we will delete them, apart from what the law requires us to keep.
Payment records at Yoco and the banks. Yoco keeps its own record of card payments, and your bank and ours keep a record of EFT payments, under their own privacy policies.
Server logs, kept by Google for a limited time, 30 days by default.

Analytics and crash reports are not linked to your account, so we cannot find or delete them by account. Google deletes analytics event data after at most 14 months and crash reports after about 90 days. See our privacy policy for more.